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About Us


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Susan Baumann, President

Susan is the President and co-founder of Boston Billing. She graduated from the University of Massachusetts Amherst and has been working in the medical billing field for the better part of two decades. Susan can be reached at susan@bostonbilling.com or 888-622-2455 ext 1

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Liz Small, Vice President

Liz is the Vice President and co-founder of Boston Billing Solutions, Inc. She has a Bachelor of Science degree in Business Administration and over 25 years of medical billing experience specializing in claims resolution and recovery. Liz can be reached at liz@bostonbilling.com or 888-622-2455 ext 2

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Michele Como, RN, Medical Biller, Certified Professional Coder

Michele received her Bachelor of Nursing degree from Simmons College. She is a Registered Nurse and a Certified Professional Coder, as well as a member of the AAPC (American Academy of Professional Coders). Michele can be reached at michele@bostonbilling.com or 888-622-2455 ext 5

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Trisha Eldredge RN, Medical Biller

Trisha received her nursing degree from Lawrence Memorial/Regis College Collaborative ASN Program in 2003. She is a member of the AAPC and began working for Boston Billing in 2014. Trisha can be reached at trisha@bostonbilling.com or 888-622-2455 x6

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Lauren Holden, Medical Biller

Lauren first interned with Boston Billing Solutions in 2004. She re-joined our team after working for several years at United Healthcare/Oxford Health Plans. Lauren can be reached at lauren@bostonbilling.com or 888-622-2455 ext 4.

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Cindy Ormond, Medical Biller

Cindy comes to Boston Billing with many years of experience as a Billing Representative on both the insurance and patient side. Cindy can be reached at cindy@bostonbilling.com or 888-622-2455 x3.

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Amy Cocci, Medical Billing Clerk

Amy’s past experience includes working for several years at a Family Medicine Practice, where she was responsible for handling all medical records. Amy can be reached at amy@bostonbilling.com or 888-622-2455 x3.

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Mira Kutney, Medical Billing Clerk

Mira began working with Boston Billing in 2017. Mira can be reached at mira@bostonbilling.com or 888-622-2455 x 0.

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Maddy Mawn, Medical Billing Clerk

Maddy recently joined the Boston Billing team as our newest Medical Billing Clerk. She can be reached at maddy@bostonbilling.com or 888-622-2455 x 0.